| Overview |
A professional services automation platform that combines CRM, project management, and billing for service businesses. |
Former IBM Watson Marketing platform offering email, mobile, and cross-channel campaign management for enterprises. |
| Pricing |
Subscription ($24-$49/user/month) |
Subscription (Custom) |
| Key Features |
- CRM
- Project management
- Time tracking
- Billing
- Retainers
- Ticketing
- Email integration
- Client portal
|
- Email marketing
- Mobile push
- SMS
- Campaign management
- Personalization
- Analytics
- Journey builder
|
| Pros |
- Built for services firms
- Automatic time tracking
- Retainer management
- Unified platform
|
- Enterprise features
- Cross-channel
- IBM heritage
- Scalable
|
| Cons |
- Complex to set up
- Interface can be busy
- Expensive at scale
- Learning curve
|
- Expensive
- Complex
- Transition from IBM
|
