| Overview |
A professional services automation platform that combines CRM, project management, and billing for service businesses. |
FullStory captures and indexes every user interaction to provide complete digital experience analytics. Its session replay and heatmap capabilities help teams identify friction points and optimize user journeys. |
| Pricing |
Subscription ($24-$49/user/month) |
Paid ($0-custom) |
| Key Features |
- CRM
- Project management
- Time tracking
- Billing
- Retainers
- Ticketing
- Email integration
- Client portal
|
- Session replay
- heatmaps
- error tracking
- conversion funnels
- frustration signals
- search analytics
- privacy controls
- API access
|
| Pros |
- Built for services firms
- Automatic time tracking
- Retainer management
- Unified platform
|
- Excellent session replay quality
- Powerful search capabilities
- Good frustration detection
- Strong privacy controls
|
| Cons |
- Complex to set up
- Interface can be busy
- Expensive at scale
- Learning curve
|
- Expensive for high-traffic sites
- Can impact page performance
- Storage limitations
- Complex pricing
|
