| Overview |
A professional services automation platform that combines CRM, project management, and billing for service businesses. |
Glassbox captures 100% of digital sessions to provide complete visibility into customer journeys across web and mobile. It uses AI to automatically surface insights and identify experience issues. |
| Pricing |
Subscription ($24-$49/user/month) |
Paid (Custom) |
| Key Features |
- CRM
- Project management
- Time tracking
- Billing
- Retainers
- Ticketing
- Email integration
- Client portal
|
- Complete session capture
- AI insights
- struggle detection
- journey mapping
- mobile analytics
- compliance recording
- API analytics
- augmented analytics
|
| Pros |
- Built for services firms
- Automatic time tracking
- Retainer management
- Unified platform
|
- 100% session capture
- Strong compliance features
- Good AI insights
- Cross-platform analytics
|
| Cons |
- Complex to set up
- Interface can be busy
- Expensive at scale
- Learning curve
|
- Enterprise pricing only
- Complex deployment
- Requires significant resources
- Steep learning curve
|
