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Act! vs Customer.io: 2026 Comparison

Act! Customer.io
Overview A long-standing CRM and marketing automation platform trusted by small and midsize businesses for over 35 years. Automated messaging platform for tech-savvy marketers to create data-driven email, push, SMS, and in-app campaigns.
Pricing Subscription ($30-$50/user/month) Subscription ($100-custom/mo)
Key Features
  • Contact management
  • Opportunity tracking
  • Marketing automation
  • Custom dashboards
  • Mobile access
  • Integration
  • emarketing
  • Calendar management
  • Behavioral emails
  • Push notifications
  • SMS
  • In-app messages
  • Webhooks
  • Data pipelines
  • Workflows
Pros
  • Long track record
  • On-premise option
  • Good for small businesses
  • Established user base
  • Powerful behavioral targeting
  • Multi-channel
  • Great for SaaS
  • Good data tools
Cons
  • Interface feels dated
  • Limited modern integrations
  • Marketing features are basic
  • Mobile app is limited
  • Expensive
  • Requires technical setup
  • Steep learning curve