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Act! vs New Relic: 2026 Comparison

Act! New Relic
Overview A long-standing CRM and marketing automation platform trusted by small and midsize businesses for over 35 years. A full-stack observability platform offering APM, infrastructure monitoring, logs, and browser monitoring with generous free data.
Pricing Subscription ($30-$50/user/month) Freemium (Free-$0.35/GB ingested)
Key Features
  • Contact management
  • Opportunity tracking
  • Marketing automation
  • Custom dashboards
  • Mobile access
  • Integration
  • emarketing
  • Calendar management
  • APM
  • Infrastructure monitoring
  • Log management
  • Browser monitoring
  • Synthetics
  • Distributed tracing
  • Dashboards
  • Alerting
Pros
  • Long track record
  • On-premise option
  • Good for small businesses
  • Established user base
  • Generous free tier (100GB/mo)
  • Full-stack observability
  • Good APM
  • NRQL query language
Cons
  • Interface feels dated
  • Limited modern integrations
  • Marketing features are basic
  • Mobile app is limited
  • Complex pricing changes
  • UI can be overwhelming
  • Alerting setup complex
  • Agent overhead