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Act! vs Otter.ai: 2026 Comparison

Act! Otter.ai
Overview A long-standing CRM and marketing automation platform trusted by small and midsize businesses for over 35 years. Otter.ai provides AI-powered meeting transcription and note-taking that works in real-time during Zoom, Google Meet, and Teams calls. It generates automated summaries, action items, and searchable transcripts for better team collaboration.
Pricing Subscription ($30-$50/user/month) Freemium ($0-20/mo)
Key Features
  • Contact management
  • Opportunity tracking
  • Marketing automation
  • Custom dashboards
  • Mobile access
  • Integration
  • emarketing
  • Calendar management
  • Real-time transcription
  • meeting summaries
  • action items
  • Zoom/Meet/Teams integration
  • search
  • shared workspace
Pros
  • Long track record
  • On-premise option
  • Good for small businesses
  • Established user base
  • Excellent real-time transcription
  • Great meeting integrations
  • Automated summaries
  • Generous free tier
Cons
  • Interface feels dated
  • Limited modern integrations
  • Marketing features are basic
  • Mobile app is limited
  • Accuracy drops with accents
  • Limited languages
  • Occasional sync issues