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Act! vs Paychex: 2026 Comparison

Act! Paychex
Overview A long-standing CRM and marketing automation platform trusted by small and midsize businesses for over 35 years. A comprehensive payroll and HR services provider for small to medium businesses with dedicated support.
Pricing Subscription ($30-$50/user/month) Subscription ($39/month + $5/employee)
Key Features
  • Contact management
  • Opportunity tracking
  • Marketing automation
  • Custom dashboards
  • Mobile access
  • Integration
  • emarketing
  • Calendar management
  • Payroll processing
  • Tax services
  • Benefits
  • HR administration
  • Time and attendance
  • Retirement plans
  • Insurance
  • Compliance
Pros
  • Long track record
  • On-premise option
  • Good for small businesses
  • Established user base
  • Dedicated payroll specialist
  • Good benefits options
  • Retirement plans
  • Insurance products
Cons
  • Interface feels dated
  • Limited modern integrations
  • Marketing features are basic
  • Mobile app is limited
  • Dated interface
  • Pricing not transparent
  • Customer service inconsistent
  • Add-ons increase cost