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Act! vs SuiteCRM: 2026 Comparison

Act! SuiteCRM
Overview A long-standing CRM and marketing automation platform trusted by small and midsize businesses for over 35 years. The world's most popular open-source CRM, offering enterprise-grade features as a free alternative to Salesforce.
Pricing Subscription ($30-$50/user/month) Freemium (Free (self-hosted))
Key Features
  • Contact management
  • Opportunity tracking
  • Marketing automation
  • Custom dashboards
  • Mobile access
  • Integration
  • emarketing
  • Calendar management
  • Sales automation
  • Marketing campaigns
  • Reporting
  • Workflow automation
  • Customer portal
  • REST API
  • Custom modules
  • Case management
Pros
  • Long track record
  • On-premise option
  • Good for small businesses
  • Established user base
  • Completely free
  • Enterprise features
  • Active community
  • No vendor lock-in
Cons
  • Interface feels dated
  • Limited modern integrations
  • Marketing features are basic
  • Mobile app is limited
  • Requires technical setup
  • UI is dated
  • Limited official support
  • Hosting costs extra