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Act! vs Yotpo: 2026 Comparison

Act! Yotpo
Overview A long-standing CRM and marketing automation platform trusted by small and midsize businesses for over 35 years. An e-commerce marketing platform offering reviews, loyalty, referrals, SMS, and subscriptions in one ecosystem.
Pricing Subscription ($30-$50/user/month) Freemium (Free-$199/month per product)
Key Features
  • Contact management
  • Opportunity tracking
  • Marketing automation
  • Custom dashboards
  • Mobile access
  • Integration
  • emarketing
  • Calendar management
  • Product reviews
  • Loyalty program
  • Referrals
  • SMS marketing
  • Visual UGC
  • Subscriptions
  • Segmentation
  • Analytics
Pros
  • Long track record
  • On-premise option
  • Good for small businesses
  • Established user base
  • Comprehensive review features
  • Good loyalty program
  • Multi-product ecosystem
  • Strong Shopify integration
Cons
  • Interface feels dated
  • Limited modern integrations
  • Marketing features are basic
  • Mobile app is limited
  • Expensive when combining products
  • Complex pricing
  • Can be slow
  • Support varies by tier