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ADP vs Freshsales: 2026 Comparison

ADP Freshsales
Overview One of the world's largest payroll and HR solutions providers offering services for businesses from small to enterprise. An AI-powered CRM by Freshworks that offers built-in phone, email, and chat for streamlined sales engagement.
Pricing Subscription (Custom pricing) Freemium (Free-$69/user/month)
Key Features
  • Payroll processing
  • Tax filing
  • Benefits administration
  • Time tracking
  • Talent management
  • HR outsourcing
  • Compliance
  • Analytics
  • AI-powered lead scoring
  • Built-in phone and email
  • Visual sales pipeline
  • Workflow automation
  • Freddy AI assistant
  • Territory management
  • Sales sequences
  • Custom reports
Pros
  • Industry leader
  • Scalable for any size
  • Comprehensive features
  • Strong compliance
  • Built-in communication tools
  • Clean user interface
  • Good AI features
  • Affordable pricing
Cons
  • Complex interface
  • Expensive
  • Customer support varies
  • Outdated UX in some areas
  • Limited third-party integrations
  • Reporting can be basic
  • Free plan is limited
  • Mobile app could be better