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ADP vs Freshworks CRM: 2026 Comparison

ADP Freshworks CRM
Overview One of the world's largest payroll and HR solutions providers offering services for businesses from small to enterprise. The unified CRM platform by Freshworks combining Freshsales and Freshmarketer for complete sales and marketing alignment.
Pricing Subscription (Custom pricing) Subscription ($29-$69/user/month)
Key Features
  • Payroll processing
  • Tax filing
  • Benefits administration
  • Time tracking
  • Talent management
  • HR outsourcing
  • Compliance
  • Analytics
  • Unified CRM
  • AI Freddy
  • Sales automation
  • Marketing automation
  • Customer journey builder
  • Contact scoring
  • Multichannel engagement
  • Analytics
Pros
  • Industry leader
  • Scalable for any size
  • Comprehensive features
  • Strong compliance
  • Combined sales and marketing
  • AI features
  • Clean interface
  • Part of Freshworks suite
Cons
  • Complex interface
  • Expensive
  • Customer support varies
  • Outdated UX in some areas
  • Confusing product naming history
  • Mid-range pricing
  • Can be complex
  • Feature overlap with standalone products