| Overview |
A shipment tracking platform that helps e-commerce businesses monitor deliveries and provide branded tracking experiences. |
Smartlook provides qualitative analytics through session recordings and heatmaps for both websites and mobile apps. It offers event-based tracking with always-on session recording for comprehensive behavior analysis. |
| Pricing |
Freemium (Free-$239/month) |
Freemium ($0-custom) |
| Key Features |
- Multi-carrier tracking
- Branded tracking page
- Delivery notifications
- Analytics dashboard
- Returns management
- EDD predictions
- 1100+ carriers
- Webhooks and API
|
- Session recordings
- heatmaps
- event tracking
- funnel analysis
- mobile app analytics
- crash reports
- retention tables
- API access
|
| Pros |
- Supports 1100+ carriers
- Branded tracking experience
- Good analytics
- Free plan available
|
- Good mobile app support
- Always-on recording
- Affordable pricing
- Easy implementation
|
| Cons |
- Premium plans are expensive
- Free plan is limited
- Setup takes time
- Some carrier data delayed
|
- Limited free tier
- Basic heatmaps
- Fewer features than enterprise tools
- Dashboard could be more intuitive
|
