| Overview |
An all-in-one CRM offering sales, marketing, and service automation for small and medium businesses. |
Glassbox captures 100% of digital sessions to provide complete visibility into customer journeys across web and mobile. It uses AI to automatically surface insights and identify experience issues. |
| Pricing |
Freemium (Free-$47.99/user/month) |
Paid (Custom) |
| Key Features |
- Contact management
- Deal tracking
- Telephony
- Email campaigns
- Landing pages
- Helpdesk
- Social monitoring
- Web analytics
|
- Complete session capture
- AI insights
- struggle detection
- journey mapping
- mobile analytics
- compliance recording
- API analytics
- augmented analytics
|
| Pros |
- Affordable all-in-one solution
- Good free plan
- Marketing automation included
- Easy to set up
|
- 100% session capture
- Strong compliance features
- Good AI insights
- Cross-platform analytics
|
| Cons |
- Interface feels outdated
- Customer support is slow
- Can be buggy
- Limited integrations
|
- Enterprise pricing only
- Complex deployment
- Requires significant resources
- Steep learning curve
|
