| Overview |
Accurate speech-to-text API with built-in audio intelligence features like summarization, sentiment analysis, and topic detection. |
Heap automatically captures every user interaction on your website or app without requiring manual event tracking. It enables retroactive analysis of user behavior data from the moment of installation. |
| Pricing |
Pay-per-use ($-$$$) |
Freemium ($0-custom) |
| Key Features |
- Speech-to-text
- Speaker diarization
- Summarization
- Sentiment analysis
- Topic detection
- PII redaction
- Real-time transcription
|
- Auto-capture technology
- retroactive analytics
- funnel analysis
- session replay
- user segmentation
- conversion tracking
- data governance
- integrations
|
| Pros |
- High accuracy
- Rich audio intelligence
- Easy integration
- Real-time support
|
- Automatic event capture
- No manual tagging required
- Retroactive data analysis
- Easy implementation
|
| Cons |
- English-focused
- Can be expensive
- Limited language support
|
- Can collect excessive data
- Higher cost for large sites
- Limited real-time capabilities
- Data can be noisy without curation
|
