| Overview |
A next-generation CRM that automatically builds itself from your data with powerful customization and real-time collaboration. |
The unified Freshworks CRM platform that brings together sales CRM and marketing automation with AI-powered insights. |
| Pricing |
Freemium (Free-$79/user/month) |
Subscription ($15-$69/user/month) |
| Key Features |
- Automatic data sync
- Custom objects
- Real-time collaboration
- Email integration
- Reporting
- Workflow automation
- Enrichment
- API-first design
|
- Unified CRM
- Freddy AI
- Sales automation
- Marketing automation
- Chat campaigns
- Email campaigns
- Journey builder
- Contact scoring
|
| Pros |
- Modern and flexible architecture
- Excellent data model
- Real-time multiplayer
- Beautiful design
|
- Combined sales and marketing
- AI assistant
- Clean interface
- Good value
|
| Cons |
- Still maturing feature set
- Smaller integration library
- Limited marketing tools
- Newer with less track record
|
- Naming confusion with Freshsales
- Feature overlap
- Mid-tier platform
- Limited enterprise features
|
