| Overview |
Awario is a social listening and analytics tool that crawls the web to find mentions of your brand, competitors, or any keyword. It offers real-time monitoring and lead generation through social selling features. |
A context-aware help desk software from Zoho with multi-channel ticketing, AI assistant, and process automation. |
| Pricing |
Paid ($49-399/mo) |
Freemium (Free-$40/user/month) |
| Key Features |
- Social listening
- Boolean search
- sentiment analysis
- influencer discovery
- Awario Leads (social selling)
- analytics
- competitor monitoring
- email alerts
|
- Multi-channel ticketing
- Zia AI assistant
- Workflow automation
- Knowledge base
- Self-service portal
- SLA management
- Analytics
- Telephony
|
| Pros |
- Affordable
- Powerful Boolean search
- Social selling feature
- Real-time monitoring
|
- Affordable
- Good Zoho integration
- AI assistant
- Free plan available
|
| Cons |
- Smaller data pool than larger competitors
- Interface could be more intuitive
- Limited integrations
|
- Interface can feel dated
- Limited integrations outside Zoho
- Support varies
- Mobile app needs improvement
|
