| Overview |
Amazon's managed service providing access to leading foundation models from AI21, Anthropic, Cohere, Meta, and more. |
Glassbox captures 100% of digital sessions to provide complete visibility into customer journeys across web and mobile. It uses AI to automatically surface insights and identify experience issues. |
| Pricing |
Pay-per-use ($$-$$$$) |
Paid (Custom) |
| Key Features |
- Multi-model access
- Fine-tuning
- RAG
- Agents
- Guardrails
- Knowledge bases
- Provisioned throughput
|
- Complete session capture
- AI insights
- struggle detection
- journey mapping
- mobile analytics
- compliance recording
- API analytics
- augmented analytics
|
| Pros |
- Enterprise-grade
- Multiple model providers
- AWS integration
- Security features
|
- 100% session capture
- Strong compliance features
- Good AI insights
- Cross-platform analytics
|
| Cons |
- Complex pricing
- AWS lock-in
- Steeper learning curve
- Region limitations
|
- Enterprise pricing only
- Complex deployment
- Requires significant resources
- Steep learning curve
|
