| Overview |
Amazon's automatic speech recognition service for converting audio to text with custom vocabulary and medical transcription support. |
Glassbox captures 100% of digital sessions to provide complete visibility into customer journeys across web and mobile. It uses AI to automatically surface insights and identify experience issues. |
| Pricing |
Pay-per-use ($-$$) |
Paid (Custom) |
| Key Features |
- Real-time streaming
- Batch processing
- Custom vocabulary
- Medical transcription
- Toxicity detection
- Subtitles
|
- Complete session capture
- AI insights
- struggle detection
- journey mapping
- mobile analytics
- compliance recording
- API analytics
- augmented analytics
|
| Pros |
- Good accuracy
- Medical specialty
- AWS integration
- Custom vocabulary
|
- 100% session capture
- Strong compliance features
- Good AI insights
- Cross-platform analytics
|
| Cons |
- AWS dependency
- Complex pricing
- Region limitations
- Setup overhead
|
- Enterprise pricing only
- Complex deployment
- Requires significant resources
- Steep learning curve
|
