| Overview |
Microsoft's computer vision service for image analysis, OCR, spatial analysis, and image captioning with Florence model. |
Glassbox captures 100% of digital sessions to provide complete visibility into customer journeys across web and mobile. It uses AI to automatically surface insights and identify experience issues. |
| Pricing |
Pay-per-use ($-$$) |
Paid (Custom) |
| Key Features |
- Florence model
- Image analysis
- OCR
- Spatial analysis
- Image captioning
- Object detection
- Custom models
|
- Complete session capture
- AI insights
- struggle detection
- journey mapping
- mobile analytics
- compliance recording
- API analytics
- augmented analytics
|
| Pros |
- Strong OCR
- Florence model
- Azure integration
- Custom training
|
- 100% session capture
- Strong compliance features
- Good AI insights
- Cross-platform analytics
|
| Cons |
- Azure dependency
- Complex pricing
- Region availability
|
- Enterprise pricing only
- Complex deployment
- Requires significant resources
- Steep learning curve
|
