| Overview |
Microsoft's comprehensive speech service offering text-to-speech, speech-to-text, translation, and speaker recognition. |
Glassbox captures 100% of digital sessions to provide complete visibility into customer journeys across web and mobile. It uses AI to automatically surface insights and identify experience issues. |
| Pricing |
Pay-per-use ($-$$$) |
Paid (Custom) |
| Key Features |
- Neural TTS
- Custom voice
- Speech-to-text
- Translation
- Speaker recognition
- Keyword recognition
- Pronunciation assessment
|
- Complete session capture
- AI insights
- struggle detection
- journey mapping
- mobile analytics
- compliance recording
- API analytics
- augmented analytics
|
| Pros |
- Comprehensive features
- Custom voice training
- Real-time translation
- Enterprise grade
|
- 100% session capture
- Strong compliance features
- Good AI insights
- Cross-platform analytics
|
| Cons |
- Azure dependency
- Complex pricing
- Setup complexity
|
- Enterprise pricing only
- Complex deployment
- Requires significant resources
- Steep learning curve
|
