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BigCommerce vs Returnly (Loop Returns acquired): 2026 Comparison

BigCommerce Returnly (Loop Returns acquired)
Overview An enterprise-grade e-commerce platform with built-in features for scaling online businesses without transaction fees. A returns management platform that offers instant refunds and exchanges to improve customer retention (acquired by Loop Returns).
Pricing Subscription ($39-$399/month) Subscription (Custom pricing)
Key Features
  • Multi-channel selling
  • No transaction fees
  • Built-in SEO
  • Headless commerce
  • B2B features
  • Payment integrations
  • Custom checkout
  • Analytics
  • Instant credit
  • Return portal
  • Exchange recommendations
  • Green returns
  • Analytics
  • Automated workflows
  • Refund tracking
  • Ecommerce integrations
Pros
  • No transaction fees
  • Strong built-in features
  • Multi-storefront support
  • Good SEO tools
  • Instant credit increases loyalty
  • Encourages exchanges over refunds
  • Branded return portal
  • Good analytics
Cons
  • Annual sales thresholds per plan
  • Fewer themes than Shopify
  • Steeper learning curve
  • Acquired by Loop Returns
  • Custom pricing only
  • Integration setup needed
  • Limited standalone future

BigCommerce

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Returnly (Loop Returns acquired)

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