| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A unified customer service platform with live chat, email, social, and self-service support for growing businesses. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($30-$60/agent/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Unified inbox
- Live chat
- Email support
- Social support
- Knowledge base
- Automation
- Reporting
- Customer journeys
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Unified customer view
- Good journey mapping
- Affordable
- Multi-channel
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Dated interface
- Fewer integrations
- Smaller user base
- Development has slowed
|
