| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
An interactive knowledge base and self-service platform with step-by-step guides and decision trees for customer support. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($99-$199/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Interactive guides
- Decision trees
- Knowledge base
- Chatbot widget
- Analytics
- Segmentation
- Multi-language
- In-app help
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Interactive guides unique
- Good self-service
- Decision tree builder
- Multi-language
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Expensive
- Niche use case
- Smaller user base
- Limited integrations
|
