| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A customer service platform combining live chat, chatbots, and email marketing for e-commerce and small businesses. |
| Pricing |
Freemium (Free-$12/user/month) |
Freemium (Free-$499/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Live chat
- AI chatbots
- Email marketing
- Visitor tracking
- Shopify integration
- Canned responses
- Chatbot builder
- Multi-channel inbox
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Good free plan
- Easy chatbot builder
- Multi-channel support
- Affordable pricing
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- AI chatbot costs extra
- Limited on free plan
- Can be slow
- Advanced features need higher plans
|
