| Overview |
A pipeline-centric micro CRM by Zoho designed for small businesses that need simple deal tracking without complexity. |
A comprehensive customer service and CRM platform that unifies support, sales, and customer engagement across all channels. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($55-$169/agent/month) |
| Key Features |
- Pipeline management
- Built-in telephony
- Email integration
- Workflow automation
- Connected pipelines
- Team pipelines
- Mobile app
- Custom dashboards
|
- Ticketing
- Live chat
- Voice
- AI bots
- Knowledge base
- Analytics
- Messaging
- CRM integration
|
| Pros |
- Very affordable
- Simple and focused
- Zoho ecosystem
- Good mobile app
|
- Industry-leading support tools
- Omnichannel communication
- Strong AI features
- Large marketplace
|
| Cons |
- Very basic features
- Limited customization
- Not for growing teams
- Minimal reporting
|
- Expensive
- Complex pricing
- CRM is secondary to support
- Steep learning curve for full suite
|
