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Bitrix24 vs Grafana: 2026 Comparison

Bitrix24 Grafana
Overview A free all-in-one collaboration platform combining CRM, project management, communication, and website builder tools. An open-source observability platform for visualizing metrics, logs, and traces from multiple data sources in customizable dashboards.
Pricing Freemium (Free-$199/month) Freemium (Free-$29/user/month (Cloud))
Key Features
  • CRM pipelines
  • Task management
  • Video calls
  • Website builder
  • Online store
  • HR tools
  • Document management
  • Contact center
  • Dashboards
  • Multi-source queries
  • Alerting
  • Plugins
  • Loki (logs)
  • Tempo (traces)
  • Mimir (metrics)
  • Grafana Cloud
Pros
  • Generous free plan
  • All-in-one platform
  • Self-hosted option
  • Good collaboration tools
  • Open source
  • Beautiful dashboards
  • Multi-source support
  • Large plugin ecosystem
Cons
  • Can be overwhelming
  • Interface is cluttered
  • Steep learning curve
  • Support can be slow
  • Complex setup
  • Self-hosting overhead
  • Grafana Cloud expensive
  • Alert configuration complex