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Box vs Freshsales: 2026 Comparison

Box Freshsales
Overview Enterprise cloud content management platform with advanced security, compliance, and workflow capabilities. An AI-powered CRM by Freshworks that offers built-in phone, email, and chat for streamlined sales engagement.
Pricing Subscription ($15-47/mo) Freemium (Free-$69/user/month)
Key Features
  • Cloud storage
  • Security
  • Compliance
  • Workflows
  • Box Sign
  • Box AI
  • Governance
  • Integrations
  • AI-powered lead scoring
  • Built-in phone and email
  • Visual sales pipeline
  • Workflow automation
  • Freddy AI assistant
  • Territory management
  • Sales sequences
  • Custom reports
Pros
  • Enterprise security
  • Compliance features
  • Good governance
  • API
  • Built-in communication tools
  • Clean user interface
  • Good AI features
  • Affordable pricing
Cons
  • Expensive
  • Enterprise focused
  • Complex
  • Limited third-party integrations
  • Reporting can be basic
  • Free plan is limited
  • Mobile app could be better