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Box vs Freshworks CRM: 2026 Comparison

Box Freshworks CRM
Overview Enterprise cloud content management platform with advanced security, compliance, and workflow capabilities. The unified CRM platform by Freshworks combining Freshsales and Freshmarketer for complete sales and marketing alignment.
Pricing Subscription ($15-47/mo) Subscription ($29-$69/user/month)
Key Features
  • Cloud storage
  • Security
  • Compliance
  • Workflows
  • Box Sign
  • Box AI
  • Governance
  • Integrations
  • Unified CRM
  • AI Freddy
  • Sales automation
  • Marketing automation
  • Customer journey builder
  • Contact scoring
  • Multichannel engagement
  • Analytics
Pros
  • Enterprise security
  • Compliance features
  • Good governance
  • API
  • Combined sales and marketing
  • AI features
  • Clean interface
  • Part of Freshworks suite
Cons
  • Expensive
  • Enterprise focused
  • Complex
  • Confusing product naming history
  • Mid-range pricing
  • Can be complex
  • Feature overlap with standalone products