| Overview |
Brand24 is an affordable social listening and online monitoring tool that tracks mentions across social media, news, blogs, videos, forums, and reviews. It provides sentiment analysis and influencer scoring. |
A customer service platform combining live chat, chatbots, and email marketing for e-commerce and small businesses. |
| Pricing |
Paid ($79-399/mo) |
Freemium (Free-$499/month) |
| Key Features |
- Online mention monitoring
- sentiment analysis
- influencer score
- discussion volume chart
- data exporting
- alerts
- hashtag tracking
- reach estimation
|
- Live chat
- AI chatbots
- Email marketing
- Visitor tracking
- Shopify integration
- Canned responses
- Chatbot builder
- Multi-channel inbox
|
| Pros |
- Affordable social listening
- Easy to use
- Good sentiment analysis
- Real-time alerts
|
- Good free plan
- Easy chatbot builder
- Multi-channel support
- Affordable pricing
|
| Cons |
- Limited publishing features
- Data coverage not as deep as enterprise tools
- Occasional missed mentions
|
- AI chatbot costs extra
- Limited on free plan
- Can be slow
- Advanced features need higher plans
|
