| Overview |
Enterprise customer engagement platform for cross-channel messaging including email, mobile push, SMS, and in-app messages. |
Smartlook provides qualitative analytics through session recordings and heatmaps for both websites and mobile apps. It offers event-based tracking with always-on session recording for comprehensive behavior analysis. |
| Pricing |
Subscription (Custom) |
Freemium ($0-custom) |
| Key Features |
- Cross-channel messaging
- Real-time triggers
- Canvas flow
- Content cards
- Feature flags
- AI copywriting
|
- Session recordings
- heatmaps
- event tracking
- funnel analysis
- mobile app analytics
- crash reports
- retention tables
- API access
|
| Pros |
- Enterprise scale
- Real-time data
- Cross-channel
- AI features
|
- Good mobile app support
- Always-on recording
- Affordable pricing
- Easy implementation
|
| Cons |
- Very expensive
- Enterprise only
- Complex implementation
|
- Limited free tier
- Basic heatmaps
- Fewer features than enterprise tools
- Dashboard could be more intuitive
|
