| Overview |
A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. |
The leading customer success platform for managing customer health, driving adoption, and reducing churn for B2B SaaS companies. |
| Pricing |
Freemium (Free-$12/user/month) |
Enterprise_only (Custom pricing) |
| Key Features |
- Deal management
- Email marketing
- SMS campaigns
- WhatsApp
- Chat
- Marketing automation
- Meetings
- Phone
|
- Customer health scores
- Lifecycle management
- Playbooks
- Journey orchestration
- Revenue optimization
- Analytics
- Surveys
- Product analytics
|
| Pros |
- Free CRM included
- Strong email marketing
- Multi-channel
- Affordable
|
- Industry leader in CS
- Comprehensive features
- Strong analytics
- Good playbooks
|
| Cons |
- CRM is basic
- Marketing-focused
- Limited CRM customization
- Better as marketing tool
|
- Very expensive
- Complex implementation
- Steep learning curve
- Enterprise-only
|
