| Overview |
A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. |
A unified customer service platform with live chat, email, social, and self-service support for growing businesses. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($30-$60/agent/month) |
| Key Features |
- Deal management
- Email marketing
- SMS campaigns
- WhatsApp
- Chat
- Marketing automation
- Meetings
- Phone
|
- Unified inbox
- Live chat
- Email support
- Social support
- Knowledge base
- Automation
- Reporting
- Customer journeys
|
| Pros |
- Free CRM included
- Strong email marketing
- Multi-channel
- Affordable
|
- Unified customer view
- Good journey mapping
- Affordable
- Multi-channel
|
| Cons |
- CRM is basic
- Marketing-focused
- Limited CRM customization
- Better as marketing tool
|
- Dated interface
- Fewer integrations
- Smaller user base
- Development has slowed
|
