| Overview |
A CRM by Brevo (formerly Sendinblue) that combines deal management with powerful email marketing and automation tools. |
A comprehensive customer service and CRM platform that unifies support, sales, and customer engagement across all channels. |
| Pricing |
Freemium (Free-$12/user/month) |
Subscription ($55-$169/agent/month) |
| Key Features |
- Deal management
- Email marketing
- SMS campaigns
- WhatsApp
- Chat
- Marketing automation
- Meetings
- Phone
|
- Ticketing
- Live chat
- Voice
- AI bots
- Knowledge base
- Analytics
- Messaging
- CRM integration
|
| Pros |
- Free CRM included
- Strong email marketing
- Multi-channel
- Affordable
|
- Industry-leading support tools
- Omnichannel communication
- Strong AI features
- Large marketplace
|
| Cons |
- CRM is basic
- Marketing-focused
- Limited CRM customization
- Better as marketing tool
|
- Expensive
- Complex pricing
- CRM is secondary to support
- Steep learning curve for full suite
|
