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Brevo vs Kayako: 2026 Comparison

Brevo Kayako
Overview Formerly Sendinblue, Brevo is an all-in-one marketing platform offering email, SMS, chat, and CRM at competitive pricing. A unified customer service platform with live chat, email, social, and self-service support for growing businesses.
Pricing Freemium ($0-65/mo) Subscription ($30-$60/agent/month)
Key Features
  • Email marketing
  • SMS
  • WhatsApp
  • Chat
  • CRM
  • Automation
  • Transactional email
  • Landing pages
  • Unified inbox
  • Live chat
  • Email support
  • Social support
  • Knowledge base
  • Automation
  • Reporting
  • Customer journeys
Pros
  • Affordable pricing
  • Multi-channel
  • Good free tier
  • Transactional email included
  • Unified customer view
  • Good journey mapping
  • Affordable
  • Multi-channel
Cons
  • Interface can be clunky
  • Limited templates
  • Reporting could be better
  • Dated interface
  • Fewer integrations
  • Smaller user base
  • Development has slowed