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Brevo vs Loop Returns: 2026 Comparison

Brevo Loop Returns
Overview Formerly Sendinblue, Brevo is an all-in-one marketing platform offering email, SMS, chat, and CRM at competitive pricing. A returns and exchange platform for Shopify brands that turns returns into exchanges and increases revenue retention.
Pricing Freemium ($0-65/mo) Subscription ($59-$375/month)
Key Features
  • Email marketing
  • SMS
  • WhatsApp
  • Chat
  • CRM
  • Automation
  • Transactional email
  • Landing pages
  • Automated returns
  • Exchange-first logic
  • Return portal
  • Instant exchanges
  • Shop Now credit
  • Logistics network
  • Analytics
  • Workflow automation
Pros
  • Affordable pricing
  • Multi-channel
  • Good free tier
  • Transactional email included
  • Encourages exchanges over refunds
  • Beautiful return portal
  • Strong Shopify integration
  • Good analytics
Cons
  • Interface can be clunky
  • Limited templates
  • Reporting could be better
  • Shopify only
  • Can be expensive
  • Complex setup
  • Exchange-only focus may not suit all brands