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Brevo vs Returnly (Loop Returns acquired): 2026 Comparison

Brevo Returnly (Loop Returns acquired)
Overview Formerly Sendinblue, Brevo is an all-in-one marketing platform offering email, SMS, chat, and CRM at competitive pricing. A returns management platform that offers instant refunds and exchanges to improve customer retention (acquired by Loop Returns).
Pricing Freemium ($0-65/mo) Subscription (Custom pricing)
Key Features
  • Email marketing
  • SMS
  • WhatsApp
  • Chat
  • CRM
  • Automation
  • Transactional email
  • Landing pages
  • Instant credit
  • Return portal
  • Exchange recommendations
  • Green returns
  • Analytics
  • Automated workflows
  • Refund tracking
  • Ecommerce integrations
Pros
  • Affordable pricing
  • Multi-channel
  • Good free tier
  • Transactional email included
  • Instant credit increases loyalty
  • Encourages exchanges over refunds
  • Branded return portal
  • Good analytics
Cons
  • Interface can be clunky
  • Limited templates
  • Reporting could be better
  • Acquired by Loop Returns
  • Custom pricing only
  • Integration setup needed
  • Limited standalone future

Brevo

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Returnly (Loop Returns acquired)

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