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SugarCRM

★★★★☆ 4.0 (3,800 reviews)
AI Powered Analytics Automation Enterprise Self Hosted
Subscription $49-$85/user/month

Overview

A highly customizable CRM platform that provides AI-driven insights for sales, marketing, and customer service teams.

Key Features

  • AI-powered predictions
  • Sales automation
  • Marketing automation
  • Customer service tools
  • Custom dashboards
  • Advanced reporting
  • Workflow management
  • Sugar Market

Pros

  • Highly customizable
  • Good AI predictions
  • Strong reporting
  • On-premise option available

Cons

  • Expensive
  • Complex to administer
  • Steep learning curve
  • Smaller ecosystem than Salesforce

SugarCRM Pricing Plans

Sell

$49/user/mo

  • ✓ sales automation
  • ✓ forecasting
  • ✓ quotas
MOST POPULAR

Serve

$80/user/mo

  • ✓ case management
  • ✓ SLA
  • ✓ knowledge base

Enterprise

$85/user/mo

  • ✓ SQL reporting
  • ✓ on-premise
  • ✓ advanced workflows

Market

$1000/mo

  • ✓ marketing automation
  • ✓ lead scoring
  • ✓ nurture campaigns

Company Info

Founded2004
HeadquartersCupertino, CA

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