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Zendesk Suite

★★★★☆ 4.3 (15,000 reviews)
AI Powered Analytics Cloud Based Enterprise Integrations
Subscription $55-$169/agent/month

Overview

A comprehensive customer service and CRM platform that unifies support, sales, and customer engagement across all channels.

Key Features

  • Ticketing
  • Live chat
  • Voice
  • AI bots
  • Knowledge base
  • Analytics
  • Messaging
  • CRM integration

Pros

  • Industry-leading support tools
  • Omnichannel communication
  • Strong AI features
  • Large marketplace

Cons

  • Expensive
  • Complex pricing
  • CRM is secondary to support
  • Steep learning curve for full suite

Zendesk Suite Pricing Plans

Suite Team

$55/agent/mo

  • ✓ ticketing
  • ✓ messaging
  • ✓ help center
MOST POPULAR

Suite Growth

$89/agent/mo

  • ✓ SLAs
  • ✓ multilingual
  • ✓ self-service

Suite Professional

$115/agent/mo

  • ✓ analytics
  • ✓ HIPAA
  • ✓ advanced routing

Suite Enterprise

$169/agent/mo

  • ✓ sandbox
  • ✓ AI content
  • ✓ custom roles

Company Info

Founded2007
HeadquartersSan Francisco, CA

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$50/month or $350/year (save $250)

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