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15Five vs osTicket: 2026 Comparison

15Five osTicket
Overview A performance management platform with continuous feedback, OKRs, engagement surveys, and manager effectiveness tools. A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations.
Pricing Subscription ($4-$14/user/month) Free (Free (self-hosted))
Key Features
  • Weekly check-ins
  • OKRs
  • Engagement surveys
  • Performance reviews
  • 1-on-1s
  • High fives recognition
  • Career development
  • Analytics
  • Email ticketing
  • Custom forms
  • Auto-responders
  • SLA plans
  • Agent dashboard
  • Help topics
  • Ticket routing
  • Reports
Pros
  • Continuous feedback model
  • Easy to use
  • Good engagement tools
  • Manager enablement
  • Completely free
  • Open source
  • Self-hosted
  • Good basic ticketing
Cons
  • Limited HRIS features
  • Can feel redundant with other tools
  • Basic reporting
  • Feature overlap with others
  • Dated interface
  • Self-hosted only
  • Limited features
  • No live chat