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osTicket

★★★★☆ 4.0 (5,000 reviews)
Analytics Automation Free Tier Integrations Open Source
Free Free (self-hosted)

Overview

A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations.

Key Features

  • Email ticketing
  • Custom forms
  • Auto-responders
  • SLA plans
  • Agent dashboard
  • Help topics
  • Ticket routing
  • Reports

Pros

  • Completely free
  • Open source
  • Self-hosted
  • Good basic ticketing

Cons

  • Dated interface
  • Self-hosted only
  • Limited features
  • No live chat

osTicket Pricing Plans

Open Source

$0

  • ✓ self-hosted
  • ✓ full ticketing
MOST POPULAR

Cloud-Hosted

$12/agent/mo

  • ✓ hosted
  • ✓ managed
  • ✓ backups

Company Info

Founded2007
HeadquartersOpen Source

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$50/month or $350/year (save $250)

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