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1CRM vs Crisp: 2026 Comparison

1CRM Crisp
Overview An all-in-one CRM offering sales, marketing, and order management with self-hosted and cloud deployment options. A business messaging platform combining live chat, chatbot, knowledge base, and CRM for customer engagement.
Pricing Subscription ($13-$35/user/month) Freemium (Free-$95/month per workspace)
Key Features
  • Contact management
  • Order management
  • Project management
  • Service management
  • Marketing
  • Reporting
  • Invoicing
  • Inventory
  • Live chat
  • Chatbot
  • Knowledge base
  • CRM
  • Campaigns
  • Status page
  • Co-browsing
  • Multi-channel
Pros
  • Affordable
  • Self-hosted option
  • All-in-one solution
  • Good for product businesses
  • Good free plan
  • All-in-one messaging
  • Co-browsing unique
  • Affordable
Cons
  • Dated interface
  • Smaller community
  • Limited integrations
  • Documentation could improve
  • Limited on free plan
  • Interface can feel busy
  • Smaller community
  • Translation quality varies