| Overview |
A professional services automation platform that combines CRM, project management, and billing for service businesses. |
A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations. |
| Pricing |
Subscription ($24-$49/user/month) |
Free (Free (self-hosted)) |
| Key Features |
- CRM
- Project management
- Time tracking
- Billing
- Retainers
- Ticketing
- Email integration
- Client portal
|
- Email ticketing
- Custom forms
- Auto-responders
- SLA plans
- Agent dashboard
- Help topics
- Ticket routing
- Reports
|
| Pros |
- Built for services firms
- Automatic time tracking
- Retainer management
- Unified platform
|
- Completely free
- Open source
- Self-hosted
- Good basic ticketing
|
| Cons |
- Complex to set up
- Interface can be busy
- Expensive at scale
- Learning curve
|
- Dated interface
- Self-hosted only
- Limited features
- No live chat
|
