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Act! vs Document360: 2026 Comparison

Act! Document360
Overview A long-standing CRM and marketing automation platform trusted by small and midsize businesses for over 35 years. A knowledge base and documentation platform for creating self-service help centers, API docs, and internal wikis.
Pricing Subscription ($30-$50/user/month) Subscription ($199-$599/project/month)
Key Features
  • Contact management
  • Opportunity tracking
  • Marketing automation
  • Custom dashboards
  • Mobile access
  • Integration
  • emarketing
  • Calendar management
  • Knowledge base
  • Category management
  • Markdown editor
  • Analytics
  • SEO optimization
  • Versioning
  • API documentation
  • Custom branding
Pros
  • Long track record
  • On-premise option
  • Good for small businesses
  • Established user base
  • Dedicated knowledge base tool
  • Good analytics
  • SEO friendly
  • Clean editor
Cons
  • Interface feels dated
  • Limited modern integrations
  • Marketing features are basic
  • Mobile app is limited
  • Expensive
  • Limited to documentation
  • No ticketing
  • Smaller ecosystem