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Act! vs Totango: 2026 Comparison

Act! Totango
Overview A long-standing CRM and marketing automation platform trusted by small and midsize businesses for over 35 years. A composable customer success platform with modular SuccessBLOCs for driving customer outcomes and revenue growth.
Pricing Subscription ($30-$50/user/month) Freemium (Free-custom pricing)
Key Features
  • Contact management
  • Opportunity tracking
  • Marketing automation
  • Custom dashboards
  • Mobile access
  • Integration
  • emarketing
  • Calendar management
  • SuccessBLOCs
  • Customer health
  • Segmentation
  • Campaigns
  • Lifecycle management
  • Analytics
  • Task management
  • Integrations
Pros
  • Long track record
  • On-premise option
  • Good for small businesses
  • Established user base
  • Modular approach
  • Free starter plan
  • Good segmentation
  • Outcome-focused
Cons
  • Interface feels dated
  • Limited modern integrations
  • Marketing features are basic
  • Mobile app is limited
  • Complex for small teams
  • Limited free plan
  • UI could be better
  • Integration limitations