| Overview |
A CRM with powerful email marketing and marketing automation that excels at customer experience automation. |
A unified customer service platform with live chat, email, social, and self-service support for growing businesses. |
| Pricing |
Subscription ($19-$149/user/month) |
Subscription ($30-$60/agent/month) |
| Key Features |
- Sales automation
- Email marketing
- Lead scoring
- Win probability
- Pipeline management
- Site tracking
- Attribution reporting
- Split automations
|
- Unified inbox
- Live chat
- Email support
- Social support
- Knowledge base
- Automation
- Reporting
- Customer journeys
|
| Pros |
- Best-in-class marketing automation
- Excellent email deliverability
- Powerful segmentation
- Good value for features
|
- Unified customer view
- Good journey mapping
- Affordable
- Multi-channel
|
| Cons |
- CRM is secondary to marketing tools
- Can be complex to set up
- Reporting could be improved
- No free plan
|
- Dated interface
- Fewer integrations
- Smaller user base
- Development has slowed
|
