| Overview |
A CRM with powerful email marketing and marketing automation that excels at customer experience automation. |
An incident management and alerting platform from Atlassian for on-call scheduling, escalation, and alert routing. |
| Pricing |
Subscription ($19-$149/user/month) |
Subscription ($9-$29/user/month) |
| Key Features |
- Sales automation
- Email marketing
- Lead scoring
- Win probability
- Pipeline management
- Site tracking
- Attribution reporting
- Split automations
|
- Alert management
- On-call scheduling
- Escalation policies
- Incident management
- Runbooks
- Analytics
- Integrations
- Mobile app
|
| Pros |
- Best-in-class marketing automation
- Excellent email deliverability
- Powerful segmentation
- Good value for features
|
- Affordable
- Good Atlassian integration
- Strong mobile app
- Flexible routing
|
| Cons |
- CRM is secondary to marketing tools
- Can be complex to set up
- Reporting could be improved
- No free plan
|
- Being merged into JSM
- UI can be complex
- Alert fatigue
- Limited standalone future
|
