Gifts

Culture

Reviews

Local Spots

Affinity vs osTicket: 2026 Comparison

Affinity osTicket
Overview A relationship intelligence CRM designed for dealmakers in private capital, investment banking, and consulting. A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations.
Pricing Subscription (Custom pricing) Free (Free (self-hosted))
Key Features
  • Relationship intelligence
  • Automatic data capture
  • Deal management
  • Analytics
  • Email integration
  • Chrome extension
  • Alliances
  • Pipeline management
  • Email ticketing
  • Custom forms
  • Auto-responders
  • SLA plans
  • Agent dashboard
  • Help topics
  • Ticket routing
  • Reports
Pros
  • Excellent relationship mapping
  • Automatic activity capture
  • Great for deal-driven firms
  • Strong analytics
  • Completely free
  • Open source
  • Self-hosted
  • Good basic ticketing
Cons
  • Expensive
  • Niche use case
  • Limited marketing features
  • Not for general business use
  • Dated interface
  • Self-hosted only
  • Limited features
  • No live chat