| Overview |
Cloud collaboration platform combining spreadsheet flexibility with database power for building custom apps and workflows. |
A radically personal customer service platform that organizes support around people instead of tickets. |
| Pricing |
Freemium ($0-27/mo) |
Subscription (Custom pricing (starts ~$150/hero/month)) |
| Key Features |
- Relational database
- Multiple views
- Automations
- Extensions
- Interfaces
- Syncs
- API
- AI
|
- People-centered service
- Omnichannel
- Conversation history
- Task management
- Knowledge base
- IVR
- Reporting
- Agent matching
|
| Pros |
- Flexible database
- Multiple views
- Good API
- App building
|
- People-first approach
- Unified conversation view
- Good for premium support
- No ticket numbers
|
| Cons |
- Expensive at scale
- Row limits
- Learning curve
|
- Very expensive
- Enterprise-focused
- Limited self-service
- Smaller marketplace
|
