Gifts

Culture

Reviews

Local Spots

Gladly

★★★★★ 4.6 (1,200 reviews)
Analytics Automation Cloud Based Enterprise Integrations
Subscription Custom pricing (starts ~$150/hero/month)

Overview

A radically personal customer service platform that organizes support around people instead of tickets.

Key Features

  • People-centered service
  • Omnichannel
  • Conversation history
  • Task management
  • Knowledge base
  • IVR
  • Reporting
  • Agent matching

Pros

  • People-first approach
  • Unified conversation view
  • Good for premium support
  • No ticket numbers

Cons

  • Very expensive
  • Enterprise-focused
  • Limited self-service
  • Smaller marketplace

Gladly Pricing Plans

Hero

Custom

  • ✓ all channels
  • ✓ knowledge base
  • ✓ reporting
MOST POPULAR

Super Hero

Custom

  • ✓ custom routing
  • ✓ advanced analytics
  • ✓ API

Company Info

Founded2014
HeadquartersSan Francisco, CA

Own Gladly?

Claim this profile to add your website link, custom description, and get a verified badge.

$50/month or $350/year (save $250)

Gladly Alternatives & Competitors

Looking for something different? Here are the top alternatives to Gladly:

Pendo

★★★★★ 4.4 (5,000)
Analytics Data Customer Support

A product experience platform combining product analytics, in-app guides, feedback, and roadmapping for data-driven product decisions.

Zoho Desk

★★★★☆ 4.3 (8,000)
Customer Support Helpdesk

A context-aware help desk software from Zoho with multi-channel ticketing, AI assistant, and process automation.

UserGuiding

★★★★★ 4.5 (2,500)
Customer Support Digital Adoption

A no-code user onboarding and product adoption platform for creating in-app walkthroughs, checklists, and resource centers.

Tettra

★★★★★ 4.4 (800)
Customer Support Documentation

A knowledge management tool for teams with AI-powered answers, content verification, and Slack integration.

Intercom

★★★★★ 4.4 (10,000)
Customer Support Messaging

A customer messaging platform combining AI-powered chatbot, live chat, help center, and proactive messaging for customer engagement.

Catalyst

★★★★★ 4.5 (500)
Customer Success Customer Support

A customer success platform designed for modern CS teams with health scoring, playbooks, and revenue insights.

Olark

★★★★☆ 4.3 (3,000)
Customer Support Live Chat

A simple and customizable live chat solution for websites with team management, automation, and real-time reporting.

BetterUptime (Better Stack)

★★★★★ 4.6 (2,000)
Customer Support Status Monitoring

An uptime monitoring and status page platform with incident management and on-call scheduling for engineering teams.