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Gladly

★★★★★ 4.6 (1,200 reviews)
Analytics Automation Cloud Based Enterprise Integrations
Subscription Custom pricing (starts ~$150/hero/month)

Overview

A radically personal customer service platform that organizes support around people instead of tickets.

Key Features

  • People-centered service
  • Omnichannel
  • Conversation history
  • Task management
  • Knowledge base
  • IVR
  • Reporting
  • Agent matching

Pros

  • People-first approach
  • Unified conversation view
  • Good for premium support
  • No ticket numbers

Cons

  • Very expensive
  • Enterprise-focused
  • Limited self-service
  • Smaller marketplace

Gladly Pricing Plans

Hero

Custom

  • ✓ all channels
  • ✓ knowledge base
  • ✓ reporting
MOST POPULAR

Super Hero

Custom

  • ✓ custom routing
  • ✓ advanced analytics
  • ✓ API

Company Info

Founded2014
HeadquartersSan Francisco, CA

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$50/month or $350/year (save $250)

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