| Overview |
A comprehensive suite of cloud business apps including CRM, project management, invoicing, and supply chain tools. |
Atlassian's IT service management solution with incident management, change management, and service request handling. |
| Pricing |
Freemium (Free-$20/user/month) |
Freemium (Free-$44.27/agent/month) |
| Key Features |
- CRM
- Project management
- Invoicing
- Supply chain
- HR management
- Custom apps
- Email marketing
- Procurement
|
- Service desk
- Incident management
- Change management
- Asset management
- SLA tracking
- Automation
- Knowledge base
- Queues
|
| Pros |
- Very affordable
- Comprehensive suite
- Customizable
- Good mobile app
|
- Jira integration
- Free for small teams
- ITIL compliant
- Good for dev teams
|
| Cons |
- Interface can be confusing
- Support response times
- Less polished than competitors
- Learning curve for full suite
|
- Complex for non-technical users
- Jira dependency
- UI not customer-friendly
- Limited customer-facing features
|
